CHL Dispatch

About Continental Haul Logistics

Continental Haul Logistics LLC ("CHL") is a Missouri-organized limited liability company headquartered in Springfield, Missouri. We operate as a property freight broker under authority granted by the Federal Motor Carrier Safety Administration (FMCSA), Docket Number MC-1817555, USDOT 4569843. Our broker authority is active and our $75,000 BMC-84 surety bond is on file with FMCSA in accordance with 49 USC §13906 and 49 CFR §387.307.

CHL connects shippers with qualified motor carriers to move full-truckload freight across the lower 48 states. We operate exclusively within the United States and do not arrange international freight movements at this time.

This site (chldispatch.com) is a brand-protection and compliance domain for Continental Haul Logistics LLC. Our primary business website is continentalhaul.com. Both domains are owned and operated by the same legal entity.

Services

• Truckload freight brokerage — dry van, reefer, flatbed, step deck, and specialty equipment
• Carrier sourcing and qualification — FMCSA authority verification, insurance certificates, safety scores
• Rate confirmations and dispatch communications — via email, SMS, fax
• Load tracking and POD collection — through carrier check-ins and electronic delivery receipts
• Invoicing and settlement — net-30 invoicing to shippers, fast-pay options to carriers via factor partners

Contact Us

Terms of Service

Effective May 12, 2026

These Terms of Service ("Terms") govern your use of chldispatch.com, continentalhaul.com, and every service operated by Continental Haul Logistics LLC ("CHL," "we," "us," or "our"), a Missouri limited liability company (EIN 42-2003434) headquartered at 618 W Greenwood St, Springfield, MO 65807. By using our website, dispatch portal, mobile applications, or SMS and voice dispatch services, you agree to be bound by these Terms.

1. Scope of Services

CHL is a property freight broker authorized under FMCSA Docket Number MC-1817555. We arrange the transportation of freight between shippers and motor carriers. CHL does not operate trucks and is not a motor carrier. All actual transportation services are performed by independent motor carriers selected by CHL.

2. Eligibility

Our services are available only to businesses lawfully operating in the United States. You must be at least 18 years old and authorized to enter into contracts on behalf of your organization.

3. Carrier and Shipper Obligations

Motor carriers using our dispatch services represent and warrant that they hold active FMCSA operating authority, maintain required insurance (minimum $750,000 liability and $100,000 cargo unless higher limits are specified per load), and comply with all applicable federal and state transportation regulations.

Shippers using our services represent and warrant that they have authority to tender the described freight and that the goods are accurately described, properly packaged, and lawful to transport.

4. Rate Confirmations and Carrier Agreements

Each load brokered through CHL is subject to a separate rate confirmation issued at the time of booking. The rate confirmation, together with any executed Broker-Carrier Agreement, governs the specific transaction and supersedes any conflicting terms in these Terms of Service.

5. Limitations of Liability

CHL's liability is limited to its role as a transportation broker under 49 USC §13901 et seq. CHL is not liable for the negligent acts or omissions of motor carriers, nor for cargo loss or damage occurring during transport. Cargo claims must be pursued against the motor carrier in possession of the freight at the time of loss.

6. Indemnification

You agree to indemnify and hold CHL harmless from claims arising out of your use of our services, your breach of these Terms, or your violation of applicable law.

7. Governing Law

These Terms are governed by the laws of the State of Missouri without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Greene County, Missouri.

8. Changes to These Terms

We may update these Terms periodically. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

9. Contact

Questions about these Terms? Email dispatch@continentalhaul.com or call (866) 490-6433.

Privacy Policy

Effective May 12, 2026

Continental Haul Logistics LLC ("CHL") respects the privacy of our business partners. This Privacy Policy describes the categories of information we collect, how we use it, and your rights with respect to it.

1. Information We Collect

• Identifiers: name, email address, phone number, business name, DOT/MC number, EIN
• Operational data: shipment origins and destinations, equipment type, weight, commodity, pickup/delivery dates, rate confirmations, proof of delivery
• Compliance documentation: insurance certificates, W-9 forms, voided checks, BOC-3 designations, FMCSA authority documents
• Communications: emails, SMS messages, voice calls, and fax transmissions related to dispatch activities
• Geolocation data: when you use our driver tracking application or PWA, we collect GPS pings for the duration of a load to facilitate visibility for shippers
• Device and usage data: IP address, browser type, pages viewed, timestamps

2. How We Use Information

• To arrange and document freight transportation transactions
• To comply with federal and state transportation, tax, and recordkeeping regulations (notably 49 CFR §371.3 broker recordkeeping)
• To communicate with carriers, shippers, and consignees about specific loads
• To verify carrier authority, insurance, and safety standing
• To send service messages (rate confirmations, dispatch instructions, check calls, payment notifications)
• To detect and prevent fraud and abuse

3. Information Sharing

We share information only as necessary to operate our brokerage services:

• With motor carriers we engage to transport your freight (shipper information shared on a need-to-know basis)
• With shippers regarding load status (carrier identifiers, ETA, location data during transit)
• With factor companies, insurance providers, and accounting vendors who support our operations under written confidentiality agreements
• With government agencies (FMCSA, IRS, state regulators) when required by law
• With our telecommunications providers (currently Twilio and Telnyx) for the limited purpose of delivering SMS and voice communications

We do not sell personal information.

4. Data Retention

CHL retains brokerage records for at least three years from completion of each transaction, as required by 49 CFR §371.3. Other data is retained only as long as necessary for the purposes described above.

5. Your Rights

To request access to information we hold about you, to correct inaccurate information, or to ask questions about this Privacy Policy, contact dispatch@continentalhaul.com.

6. Updates

We may revise this Privacy Policy from time to time. The "Effective" date above reflects the most recent revision.

SMS / Text Messaging Opt-In Disclosures

Effective May 12, 2026 — Required for A2P 10DLC Compliance

Consent

Continental Haul Logistics LLC sends business-to-business SMS messages to carriers, drivers, shippers, and other partners with whom we have a pre-existing dispatch relationship. Examples of messages we send:

• Rate confirmations and dispatch instructions for booked loads
• Pickup and delivery time reminders
• Check-in requests during transit
• Payment notifications and document requests
• Service alerts (delays, exception handling, weather advisories)

By providing your phone number to Continental Haul Logistics LLC — whether through a rate confirmation, broker-carrier agreement, shipper packet, web form, or other written or electronic means — you consent to receive these business-related text messages from CHL at the number you provided.

Message Frequency

Message frequency varies with load volume. Typical dispatch activity for an active carrier or shipper involves between 1 and 20 messages per week per active load.

Standard Rates

Message and data rates may apply per your wireless carrier agreement.

STOP and HELP

You can opt out at any time by replying STOP to any CHL message. Once you reply STOP, you will receive a final confirmation message and no further SMS messages will be sent to that number. Reply HELP for assistance or contact dispatch@continentalhaul.com or (866) 490-6433.

Carrier Disclaimers

Continental Haul Logistics LLC is not responsible for delayed, undelivered, or lost text messages caused by wireless carriers. SMS delivery is best-effort.

Supported Carriers

We support SMS to all major US wireless carriers, including AT&T, Verizon, T-Mobile, US Cellular, and most MVNOs.

Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to what is necessary to deliver the SMS service (see Privacy Policy above for the limited operational sharing we do with our telecommunications providers).